TERMS AND CONDITIONS:

Training Enrollment Information

Applications can be submitted either filling an online form via our website or in person to Graduate Plus, or with one of its partners.

Trainee Obligations

Training Program participants are encouraged to undertake a full training program as offered by Graduate plus. Graduate Plus offers interactive workshops that rely upon each trainee’s attendance and participation.  Trainee’s participation and engagement is an important aspect of each participant’s success in finding the jobs.

Learning Delivery

Our Training program comprises theory and practical learning delivery components including: workshop discussions, presentations, Mock Interviews, Resume/Cover Letter writing.

Training Modes:

Face-to-Face/ Online

Payment of Training Fees

All Participants must pay their full fees before the start of the Training program or by the due date on the agreed instalment plan by Applicant.

Training Support services

As a Trainee of Graduate Plus, we offer a variety of support services to assist our participants to develop their skills needed to achieve the career Goals.

Our Policies and Procedures

As a Graduate Plus Trainee, you must adhere to all policies and procedures of the Training Institute.

Privacy and Confidentiality

  • Personal information about Trainees is confidential information and may be disclosed by Graduate Plus, in accordance with the Privacy Act 1988.
  • Participants are made aware that Graduate Plus will not allow access to their personal information without their written consent being obtained.

Record Keeping

Graduate Plus must retain records of applicant information as well as receipts of payments made by applicant under the written agreement for at least 2 years.

Refund Policy

  • Enrolment Fee: The enrolment Fee is the fee charged to all applicants to review their application and to enrol in a Training program offered by graduate Plus. The Application Fee is NON-REFUNDABLE.
  • Training Fee: Training fees are the fees payable to graduate plus for undertaking a training program offered by Institute. Once the Participant agreed to commence the training program and paid a fee to graduate plus. The paid Training fees are Non-Refundable for change of mind or any other situation.

Money-Back Guarantee Training Course Terms and Conditions

1. Introduction
These Terms and Conditions outline the eligibility and process for claiming a money-back guarantee for our training courses. By enrolling in the course, you agree to these terms.

2. Eligibility for Money-Back Guarantee training program
To qualify for the money-back guarantee, the participant must:
– Fully complete the training course.
– Actively participate in all required activities, assignments, and assessments.
– Demonstrate genuine effort to apply the learned skills.
– Submit a written request within the specified refund period.

– Amount must have paid in full before the end of training period.

3. Refund Request Process
– Refund requests must be submitted in writing via email to [email protected] within 30 days of course completion.
– The request must include proof of participation, assignments, and efforts made to implement the training.
– The company reserves the right to review and assess the request before approving the refund.

4. Exclusions
The money-back guarantee does not apply if:
– The participant fails to complete the course.
– The request is made after the refund period has expired.
– The participant has not followed course guidelines, completed assignments, or engaged in activities as required.
– The participant is found to have misrepresented their progress or effort.

5. Refund Processing
– Approved refunds will be processed within 15 business days.
– Refunds will be issued to the original payment method.
– Any third-party transaction fees are non-refundable.

6. Refund Amount

  • Our training courses require a minimum number of training hours to be completed (e.g., the CCNA Job Guarantee Program requires a minimum of 100 training hours).

  • Any job guarantee programs require the completion of the minimum training hours in addition to extensive Job Readiness Program (JRP) training, which includes but is not limited to mock interviews, public speaking, resume writing, and other job acquisition techniques.

  • If, after successfully completing all required training and following all guidelines, the participant is still unable to secure a job, they will be eligible for a refund of their course fee minus the cost of the minimum required training hours.

  • The refund calculation will be as follows: Total Course Fee – (Minimum Training Hours × Hourly Rate of Training).

    For example, for the CCNA Job Guarantee Training Program:

    • Total Fee: $12,000

    • Minimum Training Hours: 100

    • Hourly Training Rate: $73.33

    • Refund Amount: $12,000 – (100 × $73.33) = $4,667

7. Changes to Terms The company reserves the right to modify or terminate the money-back guarantee at any time without prior notice. Any changes will be posted on our official website.

8. Contact Information For any inquiries regarding the money-back guarantee, please contact us at [insert contact details].

By enrolling in the course, you acknowledge and agree to these terms and conditions.