• Introduction to hardware and software components
• Computer Assemble, Dessemble, parts upgrade etc.
• Microsoft Windows and Mac OS basics including applications installation, updates, and upgrades
• End user devices troubleshooting
• Setting up LAN/WAN and configuring SOHO routers
• PC migration, cloning, deployment and backup/restores
• Troubleshooting of windows and MacOs
• Remote Support using RDP, Zoom, Team Viewer, and Any-Desk
• Port forwarding and Remote Desktop connections
• RAID (Redundant Array of Independent Disks)
• Introduction to File Server and Network Attached Storage (NAS)
• Backup Strategies and Technologies (eg. Veeam)

• Learn the concepts and perform hands on activities needed to pass the MS-900 exam
• Gain a tremendous amount of knowledge involving Microsoft 365
• Get loads of hands on experience with Microsoft 365
• Utilize hands on simulations that can be access anytime, anywhere!
• A foundation of the Microsoft cloud Services.
• Understanding Microsoft’s IaaS, PaaS, and SAAS offerings
• A Foundation of RAS, DMZ, and Virtualization
• Core productivity capabilities of Microsoft Outlook, Exchange, and OneDrive
• Core uses of Microsoft Word, Excel, PowerPoint, and OneNote
• Understanding uses of Microsoft Project, Planner, Bookings, Forms, Lists, and To Do

• Overview of IT Service Management and ITIL
• Concepts of Service Management
• The Four Dimensions of Service Management
• ITIL Service Value System
• Understand ServiceNow ITSM processes
• Prepare for the ServiceNow Certified Implementation Specialist (CIS) – IT Service Management (ITSM)
• Gain hands on experience in ServiceNow ITSM modules

• A fundamental of Active Directory domains
• Manage Users, Devices, and Groups in Azure Active Directory
• Configure security features in Azure Active Directory
• Manage Azure and Azure AD Roles for delegation
• Manage Enterprise Applications
• Configure Multi-Factor Authentication
• Sync an on-premise Active Directory Domain Services to Azure Active Directory
• What is a Server and why they’re important
• Differences between Physical and Virtual Servers
• Install, setup and configure Windows Server 2022
• How to setup and configure AWS or Azure or Google Cloud Servers
• Basics of DNS and different DNS records
• Web server: website hosting, wordpress CMS, Cpanel, custom domain email creation etc.

VOIP (3CX)

• This course will prepare you for the CCNA 200-301 certification exam
• Describe network fundamentals and build simple LANs
• Explain IP addressing and subnetting
• Describe hubs, switches and routers
• Explain the OSI and TCP/IP models
• Explain how addresses are allocated using DHCP
• Explain name resolution using DNS
• Explain Access Control Lists (ACLs)
• Explain Wi-Fi 6 and other Wi-Fi technologies
• Explain how to protect networks from attacks such as Kali Linux hacks

Career Counselling includes tips and tricks for technical and behavioural interviews, group interviews and technical presentations. It focuses on analysis of the current job trends, a session on creating successful resumes and impressive cover letters.

Give you an understanding of how the exam test engine works and familiarise you with the testing experience and environment. Preparing for Certifications Exam with real questions and Solutions.

The mock test questions and answers have been obtained through various sources and have not been verified by us. To enhance their learning, participants need to study, do their research and refer to the course material to verify the questions and answers.